- Shipping:
After confirming of payment we will ship the order by EMS (or Economy Air). If all the items are in stock, delivery should take less than 7 days, but if an item is out of stock it may take up to a few weeks. Delivery times also vary according to the destination country. For the following cases, please contact us via the 'Contact us' page of this website.
- Cancellation:
This is possible only before shipment is made, and we charge a 10% fee.
- Return and Replacement:
* We require notification within 7 days after your receipt of the package, and the goods must be in completely unused condition.
* We will handle the request as soon as possible.
* If the problem is our error (wrong product, defective merchandise, etc.) we will cover return shipping, otherwise the customer needs to cover the cost.
* Please contact your nearest delivery post office immediately if you receive our item in a damaged condition.
* No returns can be accepted in the following cases:
No notification. More than 8 days has passed after receipt of the package. The product is used. The product is damaged or stained by the customer.
- If the problem is shipping damage, this will need to be handled by the shipping company.
- Refunds:
* For returned products:
We will make refund through your Paypal account after checking the returned goods. Please keep in mind that money transfer fee will be deducted.
* Other reasons:
Each case to be discussed individually.
